Privacy Policy

Last updated: June 2025

1. Information We Collect

Information you provide directly

• Name, email address, phone number, and message when you submit the contact form
• PAN number, GSTIN, company details, and financial information required to provide our services
• Login credentials when you access the client portal
• Documents you share with us for tax filing, registration, or compliance work

Information collected automatically

• IP address and browser type (for security and fraud prevention)
• Pages visited and time spent (to improve our website)

2. How We Use Your Information

We use information we collect exclusively to:

• Respond to your enquiries and provide the services you have engaged us for
• Prepare and file statutory documents (ITR, GST returns, ROC forms, etc.) on your behalf
• Send you status updates and reminders related to your filings
• Issue invoices and process payments
• Maintain an audit trail for compliance purposes
• Improve the security and functionality of our website and client portal

We do not use your information for marketing without your explicit consent. We do not sell, rent, or share your personal data with third parties, except as described in Section 3.

3. When We Share Your Information

We share your information only in these limited circumstances:

• Government agencies: When required by law, such as submitting returns to the Income Tax Department, GSTN, ROC, or other regulatory authorities on your behalf. This is inherent to the services you engage us for.
• Payment processors: If you pay via Razorpay or another payment gateway, your payment details are processed directly by that provider under their privacy policy. We do not store card numbers.
• Legal obligation: If required by a court order, government authority, or applicable law.

We never sell or lease your personal information to third parties for commercial purposes.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Financial records, filed returns, and related documents are typically retained for 7 years in accordance with applicable Indian law. You may request deletion of your account data by contacting us, subject to our legal retention obligations.

5. Security

We implement reasonable technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption on all pages
• Password hashing (bcrypt) for all stored passwords
• Role-based access control: staff see only what they need to do their job
• Audit logging of all actions in the client management system

However, no method of transmission over the internet is completely secure. If you have reason to believe your account has been compromised, please contact us immediately.

6. Your Rights

Under applicable Indian law and as a matter of our commitment to transparency, you have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@finexbabylon.com.

7. Cookies

Our website uses only essential cookies necessary for the functioning of the client portal (session management). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact

For any privacy-related questions or requests, please contact:

Finex Babylon
Email: info@finexbabylon.com
Location: Hyderabad, Telangana, India